Frequently Asked Questions

CATEGORIES
CONTACT US

USA, Canada & Mexico

support@varley.com

** COVID-19 UPDATE **


We are experiencing some shipping delays as our fulfillment team is taking extra care in our facility. We will get your item(s) to you as soon as possible. We greatly appreciate your patience during this time.

Do I need to create an account to place an order on varley.com?


A Varley account is not required to place an order. However, we do recommend creating an account to make it easier the next time you shop with us and to conveniently manage your order(s).

Can I cancel or modify my order?


To provide the fastest possible delivery to our customers, orders are immediately sent for processing. For this reason, we are unable to cancel or modify an order once it has been placed.

If there is an error with your order, please email hello@varley.com and we will do everything we possibly can to assist you.

How can I check the status of my order?


You will receive a shipping confirmation email with tracking information within 24 hours of your order being dispatched from our facility. You are also able to log into your Varley online account and check order status under "My Orders," by clicking VIEW MY ORDER.

If you have not received your shipping notification and it has been more than 3 business days since you placed your order, please email hello@varley.com and our team will assist you.

Why was all or part of my order cancelled?


All orders are subject to product availability. On the rare occasion that an item within your order is unavailable at the time of fulfillment, you will be notified via email. Our Customer Support team will adjust your order and issue a full refund for any missing item(s).

My tracking number says my order was delivered, but I haven’t received my package, what should I do?

If your tracking number shows on the carrier’s website that your order has been delivered, but you have not received it, please contact the carrier directly with your tracking number.

Additionally, please verify the address that the order was shipped to by logging in to your Varley account. If your shipping address is correct:
- Check around the delivery area for a safe place the carrier may have placed the package like nearby bushes, a back door, or garage.
- Check with any family members or roommates that may have grabbed your package for you.
- Check with your neighbors or building manager to see if they may have accepted the package for you or if it was delivered to them by mistake.
- If your building has a mailroom or front desk/reception, check to see if your package was left there.

If you still cannot locate your package, please email hello@varley.com and our team will do our best to assist you.

Does Varley price match?

At this time, Varley does not offer a price match guarantee.

What methods of payment do you accept?


We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shop Pay, Apple Pay and Google Pay.

We also accept payment via PayPal, Amazon Pay, and Klarna.

About Klarna's Pay later in 4 interest-free installments


What is Klarna?
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.

How do I pay in 4 interest-free installments?
Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.

Is there a fee to pay later in 4 interest-free installments?
There are no upfront fees or interest when you pay in installments through Klarna.

Will this affect my credit score?
When you choose to Pay later in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.

How can I reach Klarna?
You can reach Klarna anytime at https://www.klarna.com/us/customer-service/.

Do you charge sales tax?


Within the U.S., sales tax is charged at checkout on orders shipping to California, Colorado, Iowa, Nevada, New York, and North Carolina.

Duties and taxes may apply to orders shipping to Canada and Mexico. Orders are shipped DDU (delivered duties unpaid) and any duties or taxes incurred are the responsibility of the customer.

If I place an order, when will I be charged?


Payment will be taken immediately, and you will receive an email confirming that your order has been successful.

Do you offer expedited shipping?

We currently don’t offer expedited shipping.

What is Route Shipping Insurance?

Route is a third party application, that offers shipping insurance for all orders. Route ensures customer protection in the case of a lost, stolen, or damaged package.

You can easily opt out during the checkout process. If you purchase Route's Shipping Insurance, you will receive an email with instructions of how to file a claim if necessary. You can also proceed to file a claim here.

LOST PACKAGE
An order is considered lost if tracking never confirms package status as "delivered." If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made.

How many days following the last tracking update should I file my claim?
Domestic orders - 7 days
International orders - 20 days

* Claims for orders lost in-transit must be filed no later than 30 days from the last available tracking update.

STOLEN PACKAGE
An order is considered stolen if tracking confirms package status as "delivered," but was not received. Route asks that you wait 5 days from the day your package status was marked delivered before reaching out and filing your claim.

* Claims for stolen orders must be filed within 15 days from the date your package was marked delivered.

DAMAGED PACKAGE
If your item arrives damaged, unusable, or in an unacceptable condition, Route encourages customers to file a claim immediately. Please include photo reference of damaged item and packaging received.

* Claims for damaged orders must be filed within 15 days from the date your package was marked delivered.

Visit route.com to learn more.

Does Varley ship internationally?

We are proud to say that we ship to (almost) all international destinations.

If you are based in the UK, Europe, or Rest of World, please visit uk.varley.com.

Duties and taxes may apply to international orders. Orders are shipped DDU (delivered duties unpaid) and any duties or taxes incurred are the responsibility of the customer.

What is your return policy?

We will gladly offer a full refund on orders from www.varley.com within 30 days of the ship date.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Items with signs of wear will be rejected and returned to the customer.

Read more about Varley's Return Policy here.

How long does a return or exchange take to process?

Refunds are typically issued within 2-7 business days from receipt of package at our facility. You will be notified via email once your return has been processed. Note that it can take 3-5 business days for the credit to reflect in your bank account due to varying processing times between financial organizations.

For exchanges, a new order will be created once the original item is returned to us and you'll receive an order confirmation email. You'll receive another email when the order ships, which will include a link to track your order.

What is Final Sale?

“Final Sale” means the specified merchandise is not eligible for return or exchange.

What do I do if something is out of stock?

You can easily sign up for back in stock notifications directly on a product page and we will email you if your size becomes available.

Please note, many of our styles are produced in a limited quantity and once they are gone, they're gone forever. We may receive additional stock through returns, but this is rare.

We highly recommend signing up for our newsletter, so you're the first to know when a new collections drops and can be the first to shop. We launch four collections a year, each with two drops and we are confident you'll find another style you love!

How should I care for my Varley products?

Please note specific care instructions can be found on each Varley garment.

General care instructions for our products are as follows:

- Machine wash cold with like colors, using delicate cycle. Do not use fabric softener or bleach.
- Hang dry or lay flat to dry. Do not tumble dry.
- For Bras: We recommend removing the cups, as it helps keep the original shape. Hand wash cups in cold water, lay flat to dry.
- Do not iron
- Do not dry clean

If you have more specific questions, please email hello@varley.com and a member of our Customer Support team will happily assist you.

How do I unsubscribe from your email newsletter?

Simply click the “unsubscribe” link at the bottom of any of our emails. If you need further assistance, please email us at hello@varley.com.

Do you offer any first-time customer discounts?

Yes, we offer a welcome discount for new users. Sign up for our newsletter to access this exclusive offer and receive updates regarding new arrivals, promos, and much more!

Please note this offer is only valid for new customers on their first order from www.varley.com and cannot be applied to past orders.

CONTACT US

USA, Canada & Mexico

support@varley.com

Free delivery on all US orders

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